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Frequently Asked Questions
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Please call us on07881 611 861.
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You can book anytime however bookings get very busy so please book as early as possible to avoid disappointment.
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Please see our Inflatables for hire page for all prices.
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All bouncy castle booking prices include local delivery, a small fee may be charged for out of area deliveries, (please contact us for delivery rates). You will also receive a blower, extension cable, and safety crash mat. The price also includes set up, inflation and collection.
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Our castles are available 7 days a week all year round, including Bank Holidays.
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Most parties are in the afternoon and so we will deliver and set up your castle between 8 am and 12 noon we will then come and take the castle away after your party has finished usually from 5-7 pm onwards although pick up time can be arranged later. An overnight charge, usually £20.00, is available, but needs to be arranged when you book.
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Yes, under certain circumstances this can be arranged, please contact us.
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Yes, a small booking deposit of £20.00 is required just to guarantee your place.
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Most people choose to pay cash on delivery; we do not accept credit card payments. Cheques WILL NOT be accepted on the day. Cheque payments need to be received in sufficient time for funds to clear before the booking date.
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You can cancel at anytime; if you cancel within 48 hours of the date of hire you will not lose your deposit. If you leave it too late then you will lose your deposit.
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99% of our castles have built in shower covers so can still be used in showery conditions. Bouncy castles should not be used in very heavy rain for safety reasons. If the weather is too bad we will ring you on the day to arrange another date.
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No, this is not possible however if it is a very slight slope it may be ok, you will need to discuss this prior to the booking.
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The bouncy castles take approx 15 minutes to set up and 20 minutes to pack up. However this is only an estimate, times may vary depending on which castle you hire.
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We need a 3ft wide clear access to deliver most castles.
You will need to allow a minimum of 4 feet at the front and rear of castle and 2 feet either side this is to allow for access and for the blower at rear. Please make sure all animal mess, garden items such as garden toys, swings, slides, patio furniture, rubbish etc. are removed from the area where the castle is to be sited.
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We supply all the hardware you will need for the castle, you will need to provide a 240 volts mains power supply, also you may need to provide 2 forms of I.D. i.e. Drivers Licence, Utility Bill etc. this forms part of the hire agreement.
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Yes, we provide detailed safety instructions with every hire.
Yes, all our castles are suitable for children up to and including the age of 11. Anyone older than this will need to hire our adult castles.
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No, due to safety reasons we will NOT deliver and set up on concrete under any conditions. Grass is the preferred surface.
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